Before using this website, customers are required to familiarize themselves with the General Terms and Conditions.
The user is obliged to keep the information about his account secret and is responsible for any damage that may occur through unauthorized use of his account.
Prizma art d.o.o. reserves the right to amend or supplement the General Terms and Conditions at any time and without prior notice. The changes take effect on the day of publication for the website and the continued use of the website is considered acceptance of the amended or supplemented General Terms and Conditions.

Prizma art d.o.o. reserves the right at any time, without notice, to modify, supplement or discontinue any part of its business, including also the website.

NAME: Prizma art d.o.o. (Ltd.)
HEADQUARTERS: Zagreb, Mandlova 1
Registered with the Court of Commerce in Zagreb under number Zg / Tt-8 / 812375-2
Commercial bank: Erste & Steiermarkische bank d.d.
IBAN: HR1524020061100410438
Tax Number (OIB): 27000928608
Registration ID number (MBS): 080489225
Society members: Željko Baotić
Telephone number: 00385 91 280 0087

The consumer (buyer) enters into a contract of sale with PRIZMA ART d.o.o. (seller).

The Consumer Protection Act applies to natural persons, while the Civil Obligations Act and the Electronic Commerce Act apply to legal entities appearing as customers.
The general terms and conditions of this web store also apply to legal entities in the part relating to:

  • Price and main product features
    Purchase / contracting procedure
    • Method of payment, delivery and shipping costs
    • Disclaimer
    • General information

The General Terms and Conditions are a pre-contractual notice and the contract is considered concluded at the time when Prizma art d.o.o. sends the customer a confirmation of the received order.
The purchase is made by filling out a purchase form. In order for the purchase to be successful, the buyer is obliged to enter all the information required of him/her. The purchase is possible only when the customer confirms that s/he is familiar with the General Terms and Conditions and privacy policy.
The purchase of a legal entity differs from the purchase of a natural person in the part of selecting an account (invoice is selected) and in the part related to the withdrawal from the contract within 14 days. The customer is obliged to request the invoice (R1) when fulfilling the order, we cannot accept subsequent requests for the issuance of invoices. Companies, artisan and other legal entities do not have the possibility to withdraw from the contract within the specified period, but the return of items within the warranty period applies to them.

The natural person (consumer) has the right to inform the seller within 14 days from the day of taking over the item that s/he withdraws from the contract without the need to state the reasons. The consumer does not have this right in the cases prescribed by Article 79 of the Consumer Protection Act and it refers to situations when:

  • The subject of the contract are perishable goods or goods that expire quickly
    The subject of the contract are sealed items that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery.

Withdrawal from the contract is not possible even in the case of purchased washing powder and detergents.
Items must be returned undamaged and unchanged. To return the item, it is necessary to enclose a form for unilateral termination of the contract, which you can download here (put the form in pdf.) and a copy of the invoice.
Refunds will be made upon receipt of the item.
The seller may terminate the contract if the buyer does not pay the purchase price when taking over the goods.


Prices on the website are expressed in HRK and EUR and include VAT. Prizma Art d.o.o. reserves the right to change information, prices and special offers on the site without prior notice. Prices, payment terms and special offers are valid only at the time of ordering. In case Prizma art d.o.o. is not able to deliver any of the items with the customer will agree by phone or email on the delivery of a replacement item or, if this is not possible, cancellation of the ordered item.


Items can be added to the cart by clicking on the “Continue purchase” icon (?) Or review the cart by clicking on “View cart” or complete the product selection process by clicking on “Complete purchase”. When the customer completes the product selection process, clicking on “Complete purchase” will be redirected to the page where s/he selects the method of payment, delivery method, puts additional notes if any, and marks the appropriate box if he wants an invoice (R1).
While in the cart, the item is not reserved or purchased.
The purchase cannot be completed without checking the “I agree to the General Terms and Conditions” box. If the customer agrees with the purchase of products that are in the cart, s/he can click on the “Pay” icon. After the customer places an order by clicking on the “Pay” icon, the seller will send the General Terms and Conditions to the customer’s e-mail address together with the order confirmation and its number confirming that the customer’s order has been received during processing. This also represents the moment of concluding the sales contract.