The buyer may unilaterally terminate the contract within 14 days from the date of delivery of the item in possession without giving a reason.
In order for the buyer to exercise the right to unilateral termination of the contract, he must notify the seller of the decision to unilaterally terminate the contract before the expiration of 14 days by an unequivocal statement sent by mail to PRIZMA ART Ltd., Mandlova 1 or e-mail to minimarket@bmarinabaotic.com in which s/he will state his name, address, telephone number and e-mail address.
The seller will deliver the receipt confirmation of the statement of unilateral termination of the contract to the consumer without delay, by e-mail.
The buyer must not take any actions that would reduce the value of the goods intended to be returned.
In the period in which the consumer exercises the right of return, s/he must keep the goods with due care, s/he must behave as a particularly careful and conscientious person. In the event of impairment of the product resulting from the handling of the product, the seller will charge from the amount of the purchase price received in the ratio of impairment of the goods at its own discretion, taking into account the objective criteria of each case.

NOTICE ON HOW TO WRITE A COMPLAINT

Pursuant to the Consumer Protection Act, the buyer can send his complaint by e-mail to: minimarket@marinabaotic.com, by mail to Prizma art d.o.o., Mandlova 1, Zagreb, or in person at the seller’s business premises at Prizma art d.o.o, Don Petra Špike 2a, 21218 Seget Donji.
In the event that the customer does not send the complaint electronically, please provide accurate personal information (name, surname, address) in the complaint so that a response can be submitted.
Prizma art d.o.o. undertakes to respond in writing to the objection as soon as possible and within 15 days at the latest.
In the event of a dispute, it will try to resolve it amicably, and if this is not possible, the Municipal Civil Court in Zagreb has jurisdiction with the application of Croatian law.
If the buyer does not agree with the General Terms and Conditions, please do not use this website and do not enter into a contract of sale.

DISCLAIMER

Prizma art d.o.o. (seller) is liable for material defects of the product until the moment of transfer of risk to the buyer (the moment of handing over the goods to the buyer or a third party designated by the buyer) regardless of whether the material defect was known. The seller is also liable for those material defects that occur after the transfer of risk to the buyer if they are the result of a cause that existed before.

An item defect can be considered when:

• the item does not have the characteristics necessary for its normal use or trade,
• the item does not have the characteristics necessary for the special use for which the buyer buys it, and which is known to the seller, or should be known to him/her,
• the item does not have characteristics or features that are explicitly or tacitly agreed, i.e. prescribed,
• the seller has delivered an item that does not conform to the sample or model, unless the sample or model is shown for informational purposes only.
  In order for the item defect to be acknowledged, the buyer must notify us of the existence of visible defects within two months from the day s/he discovered the defect and no later than two years from the transfer of risk to the buyer.
  The seller is not responsible for defects that appear after the expiration of two years from the delivery of the goods and for those defects if at the time of the contract were known to the buyer or could not remain unknown to him.
  If you determine the existence of material defects, the buyer may exercise the right to:
  • elimination of the defect
  • new product without defect
  • discount
  • contract termination